Remote Operation Specialists To Keep Your Business Running Smoothly
We connect small and mid-sized businesses with dedicated, full-time operations specialists. From operations coordination to reporting and workflow management, our specialists in El Salvador work exclusively for you, keeping your workflows organized, efficient, and on track.
Real People. Real Talent. Really Part of Your Team.
How Many Hours Is Your Business Losing to Operations No One Owns?
We know how important it is to have the right people behind the scenes keeping your business moving forward. Operation Specialists —also referred to as operations coordinators or execution leads— take over the day-to-day operational tasks that pull you away from growing your business. When no one owns this role, small gaps turn into dropped balls that no one notices until a client does.
How to Tell Your Operations Are Holding You Back
No One Owns the Process
Workflows rely on one person instead of a system, so when that person is out, things stall.
Reporting Falls Behind
Data sits scattered across disconnected platforms. By the time a report is compiled, it’s already out of date.
Task Follow-Up Slips
Deadlines get missed because no one is tracking who owes what and by when.
Founders Doing Operations Work
The person who should be growing the business is instead the one keeping the trains running.
What a Remote Operations Specialist Does
Our operations specialists in El Salvador handle everything from internal logistics and team coordination to reporting and vendor management. This includes data processing, back-office support, administration, quality assurance, and workflow planning.
They can support your team with:
Process Coordination
- Document and maintain internal workflows and SOPs
- Coordinate handoffs between teams and departments
- Track project status and flag delays before they become problems
- Support new process implementation as your business adopts new tools or workflows
Reporting and Data Management
- Pull and organize data from your existing systems
- Build and maintain recurring reports and dashboards
- Track KPIs and flag trends that need attention
- Support quality assurance across recurring processes and deliverables
Vendor and Task Management
- Track vendor deliverables, deadlines, and follow-ups
- Coordinate scheduling and communication with outside partners
- Support technician or field dispatching for businesses that coordinate on-site work
- Handle order processing and related back-office tasks
Systems and Workflow Support
- Maintain CRM, project management, and internal tools
- Support new client onboarding and account setup
- Identify inefficiencies and suggest workflow improvements
- Support customer satisfaction follow-up on operational issues
Profile of a Remote Operations Specialist from Vivaro
We source dedicated operations professionals with the right mix of analytical and organizational skills.
Our Operations Specialists are carefully hand-picked for their attention to detail, ability to communicate clearly across teams, proactive problem-solving, and capacity to see how individual tasks connect to larger goals. We evaluate ownership as much as experience, and the ability to work with minimal oversight
Our team members work on your schedule, in your time zone, from our El Salvador offices, in full-time roles focused on stability and professional growth
Andres M.
Experience: +2 years
Skills:
Project management, CRM, business administration, process coordination
Profile Highlights
⇄ Bilingual— fluent written and verbal English, with Spanish available
📍 Full-time and dedicated — works exclusively for your business, not split across multiple clients
⏱ In your time zone —Vivaro professionals work a full 40-hour weekly shift, aligned with U.S. office hours, no matter the time zone
⚙️ Industry familiarity —backgrounds in process coordination, team coordination, reporting, and back-office operations
🎯 Detail-oriented and self-managed — high accuracy, strong analytical thinking, organizational skills, and ability to work independently
Industries We Support
As your business scales, Vivaro can support additional roles for industries such as:
Other Roles you Can Hire
As your business scales, Vivaro can support additional roles. Whether you need an administrative assistant, a billing specialist, or a customer service representative, we can help you build a team that fits small and mid-sized business’s needs.
Customer Service Representative
Experience: Inbound calls, appointment scheduling, CRM updates, lead intake, follow-up calls.
Skills: CRM systems, clear communication, multitasking, friendly bilingual support.
Dispatcher
Experience: Real-time scheduling, technician coordination, route planning, customer updates, job tracking.
Skills: Dispatch software, CRM systems, multitasking, clear team communication.
Administrative Assistant
Experience: Billing support, calendar management, file organization, payment tracking, office coordination.
Skills: Multitasking, organization, clear communication, strong attention to detail.
Operations Specialist
Experience: Process coordination, vendor communication, workflow tracking, reporting, team coordination.
Skills: Organization, process improvement, problem-solving, team communication.
Lead Generation Specialist
Experience: Cold outreach, quote follow-up, lead qualification, customer reactivation, pipeline management.
Skills: Cold calling, CRM systems, confident persistence, clear communication.
Billing Specialist
Experience: Invoice processing, payment follow-up, estimate tracking, job record management, office coordination.
Skills: Billing software, CRM systems, Microsoft Office, detail-oriented.
Legal Intake Specialist
Experience: High-volume calls, follow-up management, client onboarding, case communication, issue escalation.
Skills: Client communication, CRM systems, multitasking, clear case documentation.
Legal Administrative Assistant
Experience: Billing support, calendar management, file organization, court filing, office coordination.
Skills: Document management, CRM systems, Microsoft Office, billing software.
Experience: Calendar management, scheduling, client communication, travel planning, meeting support.
Skills: Clear communication, organization, strong multitasking, Microsoft Office.
Remote Customer Service Representative
Language: English, Spanish
.About the role:
In our experience, El Salvador customer service representatives are known for having one of the most neutral English accents. Many start building office and customer service experience early, arriving with formal customer service training by the time they join your team. This role keeps your CRM current and follows up on open requests so no customer is left waiting for a response. Vetted for a warm, customer-oriented tone even during high call volume, they represent your business the way you’d want to be represented yourself.
Strengths: Clear communication, patience under pressure, warm and friendly tone, dependability, professional phone presence.
Availability: Full-time, U.S. business hours, all time zones.
Remote Dispatcher
Language: English, Spanish
About the role:
Dispatchers manage the logistics of your service delivery. They handle high-volume inbound calls, book appointments, and coordinate technician schedules in real time—keeping your calendar current and your crew moving. They respond to urgent requests with composure and follow up on pending jobs to ensure nothing is left open. From scheduling to end-of-day reconciliation, they keep your operation running without gaps.
Strengths: Clear communication, patience under pressure, warm and friendly tone, dependability, professional phone presence.
Availability: Full-time, U.S. business hours, all time zones.
Administrative Assistant
Language: English, Spanish
About the role:
The Administrative Assistant supports your business’s daily operations by handling client correspondence, organizing files, and coordinating calendars. This role manages billing support, payment tracking, and follow-ups so your team stays organized and on schedule. Trained to handle confidential information with discretion, they keep your business running smoothly behind the scenes.
Strengths: Attention to detail, clear communication, a friendly and professional manner, proactive problem-solving.
Availability: Full-time, U.S. business hours, all time zones
Operations Specialist
Language: English, Spanish
About the role:
The operations specialist supports the processes that keep your business running day to day, from internal coordination and reporting to vendor and task follow-up. This role documents workflows, tracks project status, and flags delays before they become problems, so nothing depends on one person’s memory. Evaluated on ownership as much as experience, they work with minimal oversight and reduce how much you have to manage
Strengths: Organization, proactive problem-solving, clear and friendly communication, dependability
Availability: Full-time, U.S. business hours, all time zones
Remote Lead Generation Specialist
Language: English, Spanish
About the role:
Lead generation specialists convert inbound leads into booked jobs or signed clients. They track every inquiry, log outreach activity, and move prospects through your pipeline with consistent, professional communication. Working with your CRM (ServiceTitan, House Call Pro, Clio, among others), they re-engage past customers, follow up on missed calls, and reach out to warm leads on time. They support your sales process without requiring you to manage it, so your team stops chasing leads and starts closing them.
Billing Specialist
Language: English, Spanish
About the role:
Vivaro Billing specialists keep invoicing, payment follow-up, and account records accurate and current. Familiar with the fast pace of small and mid-sized businesses. They track estimates, reconcile accounts, and follow up on outstanding payments so cash flow stays predictable. Trained to handle financial information with care and discretion, they bring the same attention to detail to every invoice and customer billing communication.
Strengths: Attention to detail, billing software proficiency, Microsoft Office, organized record-keeping, follow-through.
Legal Intake Specialist
Legal intake specialists are the initial touch point between potential clients and your firm. They handle high-volume inbound and outbound calls with professionalism and empathy, manage client screening, CRM data input, and scheduling. They sift through inquiries to identify the cases that fit your firm. Trained to communicate clearly on processes and timelines while staying within scope, they support a consistent client experience from the first call onward, document client interactions, and escalate urgent matters to your legal team, freeing your attorneys to concentrate on billable work.
Skills: Case documentation, active listening, proficiency in CRMs, Microsoft Office Suite.
Legal Administrative Assistant
The Legal Administrative Assistant supports a law firm’s daily operations by handling client correspondence, organizing case files, and coordinating attorney calendars. This role manages billing support, court filings, and follow-ups so your team stays organized and on schedule. Trained to handle confidential information with discretion, they keep the firm running smoothly behind the scenes.
Legal Executive Assistant
Legal executive assistants support attorneys and legal leadership teams with scheduling, communication, document preparation, and day-to-day operational coordination. They manage calendars, meetings, records, reports, executive correspondence, and administrative workflows that help law firms stay organized and responsive. From coordinating priorities and handling confidential information to supporting projects and internal communication, they help attorneys stay focused on client work and firm operations moving efficiently.
Why SMBs Choose Vivaro's Operation Specialists?
Businesses choose Vivaro because they need more than just coverage. Our specialists combine real experience, accuracy, and adaptability built for the pace of small and mid-sized businesses.You get quality support at a sustainable cost, while your hire earns a salary that goes further in El Salvador, at a fraction of what a U.S.-based hire would cost.
To us, that’s ethical outsourcing: growth opportunities for businesses, and meaningful careers for Salvadoran professionals.
On-site, not remote from home
Your Operations Specialists work from Vivaro’s offices in El Salvador — ensuring a professional infrastructure, dedicated workspace, HR, and IT support from day one.
Bilingual professionals
Fluent in English, with Spanish available for firms serving bilingual or Spanish-speaking client populations. No accent barrier, no communication gaps.
We handle everything
Your monthly rate covers payroll, PTO, taxes, compliance, legal benefits, onboarding, and dedicated office space. No hidden fees, no HR overhead.
Tailored recruiting for your business
We go beyond matching resumes to job posts. Every search starts with your practice area, workflow, team culture, and the way your business operates — so you get someone who fits from day one.
Getting Started is Simple
Build your operations support team without the upfront risk.
You only pay when your new hire starts working.
Frequently Asked Questions About Hiring Outsourced Operations Specialists
Is this role the same as a project manager?
It depends on your business. For many small and mid-sized companies, the two roles overlap and one person can cover both. Some call this position a project coordinator, a business operations specialist, or an operations manager. The title shifts more than the work does. Many businesses start with an operations specialist and add project management support later as they grow. We help you make that transition and find the right fit.
What does a remote operations specialist do?
A remote operations specialist keeps your internal processes, reporting, and vendor coordination running without you having to manage every detail yourself. They work inside your existing tools and systems rather than asking you to change how you operate.
Can this role grow with my business as our needs change?
Of course. This is one of the more flexible roles Vivaro places; responsibilities can shift as your priorities change, and many operations specialists take on more scope as they learn your business.
Why hire from El Salvador specifically?
El Salvador offers a highly educated, English-proficient workforce with strong formal office and operations experience, often familiar with U.S. corporate environments. Combining prior coordination or administrative experience with nearshore cost efficiency makes it an ideal location for an Outsourced Operations Specialist
How long does it take to hire an operations specialist through Vivaro?
Most business are matched with qualified candidates within days. We present pre-vetted candidates for you to choose from, then manage HR, payroll, and ongoing support from day one.
Can Vivaro help if I need multiple hires at once?
Yes. Vivaro supports both individual hires and multi-hire scaling as your business grows
Will my operations specialist be working in my time zone?
Yes. Vivaro’s team members work full-time (40 hours per week) during U.S. business hours, ensuring real-time communication and smooth collaboration with your team and clients.