Hire Skilled Remote Customer Service Representatives
Vivaro connects growing U.S. businesses with dedicated, trained customer service representatives in El Salvador who manage inbound calls, scheduling, and client communication. Whether for home services, legal, healthcare, or another client-facing industry, our CSRs make sure your business never misses a call.
Real People. Real Talent. Really Part of Your Team.
Stop Missing Customer Calls and Losing Jobs
A missed call is a lost job for a home services company, a lost client for a law firm, and a lost patient for a medical practice. When communication breaks down, the outcome is the same regardless of industry: the business down the street picks up where you didn’t.
When customer communication breaks down, businesses experience
Missed Calls, Lost Clients
Every unanswered call during peak hours is a job going to a competitor
Delayed Follow-Ups
Quotes that sit too long lose momentum and the customer
Scheduling Gaps
Poor coordination leaves your team waiting and your calendar half-full
Overloaded Front Office Staff
Your Team can’t answer phones, book jobs, and keep up with demand all at the same time during the busy seasons
What Can a Remote CSR Do for Your Growing Business?
Our Customer Service Representatives are trained specifically forย fast-paced field service operationsย where scheduling, speed, and communication directlyย impactย revenue. They create meaningful interactions that build trust and loyalty, and are carefullyย vetted for language fluency, emotional intelligence, and the ability to adapt to yourย brandย voice and processes.
They can support your business with:
CRM & Administrative Support
- Update your CRM and scheduling systems
- Enter notes, customer details, and service updates
- Track leads, estimates, and completed work
- Support invoicing and basic billing workflows
Inbound Call Handling & Customer Support
- Answer live inbound calls during U.S. business hours
- Provide service information, pricing guidance, and availability
- Handle urgent and emergency service requests
- Deliver a professional, branded customer experience
Scheduling & Dispatch Coordination
- Schedule and confirm appointments
- Manage reschedules, cancellations, and no-shows
- Coordinate timing between customers and your team
- Optimize daily schedules for efficiency
Lead Intake & Conversion Support
- Capture and qualify inbound leadsย
- Follow up on missed calls and web form submissions
- Convert estimates into booked appointments
- Support upselling of additional services
Carlos Sanchez
Experience: +2 years
Skills Customer service, scheduling, or dispatch coordination.
Profile Highlights
โ Bilingual โ Fluent written and verbal English, with Spanish for bilingual client populations
๐ค Cultural fit โ Salvadorean professionals are known for neutral accent, strong work ethic, and customer-facing experience
๐ Strong bilingual phone skills โ Ability to manage high inbound call volume with a professional, calm tone
โฑ Conversion-focused โ Customer-first mindset that turns inbound calls into booked jobs
โ๏ธ CRM and scheduling system experience โ Logs calls, books jobs, and keeps your pipeline moving
๐ฏ Detail-oriented dispatch coordination โ Accurate job entry, clear call notes, consistent follow-through
Other Industries We Support
Vivaro’s CSRs are trained across multiple industries, including:
Other Roles You Can Hire
As your business scales,ย Vivaroย can supportย additionalย operational roles:ย
Dispatcher
Experience: Managing high-volume inbound calls, booking appointments, coordinating schedules in real time.
Skills: Billing software, CRM systems, Microsoft Office, file organization, attention to detail.
Billing Specialist
Experience: Invoice processing, payment follow-up, estimate tracking, job record management, office coordination.
Skills: Document management, CRM systems, Microsoft Office, billing software, organization.
Lead Generation Specialist
Experience: Outbound outreach, quote follow-up, missed call recovery, customer reactivation, pipeline management.
Skills: CRM data entry, communication scripts, lead tracking, scheduling support, conversion follow-through.
Dispatcher
Language: English, Spanish
About the role:
Vivaro Dispatchers manage high-volume inbound calls, book service appointments, and coordinate technician schedules in real time. They keep your calendar up to date and your crew moving. They handle urgent service requests with calm and precision, follow up on pending jobs, and ensure no call goes unanswered. From appointment scheduling to end-of-day follow-ups, they keep your operation running without gaps.
Strengths: Multitasking under pressure, clear phone communication, CRM proficiency, scheduling accuracy, dispatch coordination.
ย ย
Billing Specialist
Language: English, Spanish
About the role:
Vivaro Billing specialists process invoices, track payments, follow up on balances, and maintain accurate job records inside your billing and CRM systems. Familiar with the fast pace of Garage Door business operations, they manage estimate tracking, file organization, and customer billing communication with consistency and attention to detail.
ย Remote Lead Generation Specialist
Language: English, Spanish
About the role:
Lead generation specialists convert inbound leads into booked appointments. They track every inquiry, log outreach activity, and move prospects through your pipeline with consistent, professional communication. Working with your CRM and similar tools, they re-engage past customers, follow up on missed calls, and reach out to warm leads on time. They support your sales process without requiring you to manage it, giving your team a reliable system for turning inbound volume into scheduled appointments.
Why Growing Businesses Choose Vivaro's Customer Service Representatives?
Growing businesses choose Vivaro because they need long-term, committed, and professional CSRs. Our Customer Service Representatives bring real operational experience, reliability during high call volume, and consistency that keeps your customer experience on track from the first call.
Dedicated office space
Your CSR works from Vivaro’s offices in El Salvador โ ensuring a professional infrastructure, dedicated workspace, HR, and IT support from day one.
Bilingual professionals
Fluent in English, with Spanish available for firms serving bilingual or Spanish-speaking client populations. No accent barrier, no communication gaps.
We handle everything
Your monthly rate covers payroll, PTO, taxes, compliance, legal benefits, onboarding, and dedicated office space. No hidden fees, no HR overhead.
Tailored recruiting for your firm
We go beyond matching resumes to job posts. Every search starts with your practice area, workflow, team culture, and the way your firm operates โ so you get someone who fits from day one.
Getting Started is Simple
Build Your Customer Service Team Without The Upfront Risk.
You only pay when your new hire starts working.
Frequently Asked Questions About Hiring Remote CSRs
What does a remote Customer Service Representative do?
A remote CSR handles inbound calls, books service appointments, coordinates with field technicians, and follows up on estimates and open leads. They serve as the primary point of contact between your customers and your team โ without pulling your on-site staff away from the job
Why hire from El Salvador specifically?
El Salvador offers a highly educated, English-proficient workforce familiar with U.S. customer service culture. Since professionals start their careers at a young age, most Vivaro candidates bring formal office experience, CRM proficiency, and training in customer-facing roles before they join your team. CSR work is also a valued, long-term career path amongst our candidates โ which means lower turnover and a higher level of commitment to your business.
Is this the same as hiring an answering service?
No. A traditional answering service takes messages to an extent and routes calls. A Vivaro CSR is a full-time professional dedicated exclusively to your company, trained on your CRM, your scheduling process, and your brand voice. That customized client experience shows up directly in your booking rate and your ability to resolve client issues.
Is this a good fit for a growing garage door company?
Especially for growing operations. Vivaro’s model is built for companies that have strong demand but can’t absorb the cost of hiring local administrative staff or constant turnover. A dedicated CSR stabilizes your front office without adding overhead.
Will my Customer Service Representative be working in my time zone?
Yes. Vivaro’s CSRs work full-time, with extended coverage available, and during U.S. business hours, ensuring real-time communication and smooth collaboration with your team.
How long does it take to hire a CSR through Vivaro?
Most companies are matched with qualified candidates within days. We present pre-vetted candidates for you to choose from, and after that we manage HR, payroll, and ongoing support from day one โ so you can onboard quickly without the delays of local hiring.
Can Vivaro help if I need multiple hires at once?
Absolutely. Vivaro supports both individual hires and multi-agent scaling, helping growing businesses expand their operational support efficiently and consistently as demand increases.
Can a remote CSR handle answering service and appointment scheduling?
Our CSRs are trained to handle inbound calls, appointment scheduling, and coordination for your team. They work with your CRM and scheduling systems to keep your calendar full and your business moving.