Friendly CSRs for your Home Service Company
Increase your booking rates and customer satisfaction with nearshore customer service professionals.
Hire vetted, bilingual CSRs who integrate seamlessly with your team’s booking and dispatch workflow.
Real People, Real Talent, Really Part Of Your Team
What Makes Vivaro Different
Our CSRs are seasoned professionals that desire to be career customer service representatives. Increase booking rates and customer satisfaction while also reducing team turnover and expense.
Benefits:
Reduced Turnover
Increased Capacity
Bilingual Support
Dedicated HR Support
Remote Home Service Roles We Recruit For
Your firm’s first impression matters. Our Legal Intake Specialists are trained to qualify leads, build client trust, and drive case intake success.
Our Legal Admins handle research, document management, and administrative tasks, allowing attorneys to prioritize strategic, billable work.
Executive Assistants support leadership teams by managing scheduling, communications, and administrative duties, streamlining operations firm-wide.
Home Service Profession We Support
Plumbing
Pest Control
Garage Door
Cleaning Services
HVAC
Roofing
Electrical
Tree Removal
Getting Started is Simple
Tell Us Your Hiring Needs
Interview Top Talent
Onboard and Start Working
FAQs
Why should I outsource administrative or customer service tasks for my home service business?
Outsourcing administrative and customer service tasks allows you to focus on what you do best—serving your clients. By offloading non-core tasks like scheduling, answering inquiries, and managing customer service, you can improve operational efficiency and reduce costs while maintaining a high level of service quality.
What types of services can I outsource (e.g., call handling, scheduling, customer service)?
You can outsource a wide range of tasks including call handling, appointment scheduling, customer service, lead generation, billing and invoicing, data entry, and even marketing. This helps you streamline operations and improve customer experience.
How can outsourcing help me reduce costs without affecting service quality?
Outsourcing allows you to tap into a highly skilled workforce at a lower cost compared to hiring in-house staff. By leveraging outsourced team members for administrative tasks, you can reduce overhead costs (like salaries, benefits, and training) while maintaining the same level of customer service and operational quality.
What kind of software and tools can your outsourced team use to support my business (e.g., service management, CRM)?
Our team works with industry-standard tools such as service management software (e.g., ServiceTitan, Jobber, House Call Pro), CRM systems (e.g., Salesforce, HubSpot), scheduling platforms (e.g., Google Calendar), and communication tools (e.g., Slack, Zoom). They integrate with your existing systems to ensure smooth workflow and productivity.
Will my new team member be working in my time zone?
Yes. Employees typically work in the time zone of their client, ranging from Pacific to Eastern, ensuring seamless collaboration and real-time communication.
Will I have direct control over the outsourced team, and how do I monitor their performance?
Yes, you will have direct control over your outsourced team. We schedule regular performance reviews to ensure that your team is aligned with your business goals and processes. You’ll have the ability to give feedback, set expectations, and monitor their progress in real-time.
Can Vivaro help if I need multiple hires at once?
Yes, we can recruit multiple employees for different roles or the same role simultaneously, ensuring that your hiring needs are met quickly and efficiently.
How quickly can I get started with outsourcing for my business?
We can typically have your outsourced team members in place within 2-3 weeks, depending on your business needs and the role requirements. The process involves understanding your needs, selecting the right candidates, and onboarding them to your systems.
Ready to Build Your Remote Team?
Let’s talk about how Vivaro can support your firm’s growth with dependable, high-quality hires. Book a free consultation and learn more about how we can help.