Home Services: Roofing
Vivaro connects small and mid-size roofing companies with dedicated bilingual professionals, handpicked for your business size and needs. Build a reliable remote team that handles calls, scheduling, and billing while your crews stay on the roof.
We understand the problem
Roofing crews spend most of the day on-site, which can make it difficult to keep up with scheduling and customer communication. Vivaro helps solve this by providing dedicated remote teams tailored to the needs of growing small and mid-sized roofing businesses.
Homeowner calls and scheduling while crews are on-site
Larger projects across multiple properties and property managers
Call spikes after severe weather
Multiple crews to coordinate across a wider service area
Weather and project delays that force rescheduling
Insurance claim paperwork and follow-up deadlines
How Vivaro helps
Build and update crew schedules based on job progress and availability. Reschedule appointments when weather or project delays affect the timeline. Coordinate inspections, estimates, and homeowner walkthroughs. Confirm appointments and send reminders.
Answer inbound calls, texts, and customer messages in English and Spanish. Schedule and confirm estimates, inspections, and service appointments. Route urgent inquiries to the appropriate team member. Manage increased call volume during busy periods or after severe weather.
Prepare and send invoices for completed jobs. Reconcile payments against completed work orders. Organize documents and information related to insurance claims. Help monitor important paperwork and follow-up deadlines.
Respond to new leads quickly across calls, forms, and messages. Qualify prospects before booking an estimate. Schedule estimates with the appropriate team or crew. Track open opportunities and keep follow-ups from being missed.
Dependable professionals, integrated into your team.
Answers calls, books jobs, and keeps your schedule full so leads don’t end up in voicemail.
Key responsibilities
Builds tech schedules, coordinates routing, and keeps crews moving so no job sits waiting.
Key responsibilities
Qualifies new prospects and follows up fast, keeping a steady flow of booked estimates in your pipeline.
Key responsibilities
Handles invoicing, payment follow-up, and account reconciliation so your revenue keeps moving without the admin load.
Key responsibilities
We also place appointment setters, service coordinators, administrative assistants, project coordinators, and operations coordinators. Don’t see the role you’re looking for? Let’s talk.
Why nearshore
We understand that every roofing company has unique needs. Unlike mass outsourcing models that place any available agent, our team works closely with you to understand your business goals and cultural fit.
We screen for soft skills as much as experience, and prioritize candidates who are independent problem-solvers, proactive communicators, accountable, and organized.
Whether for customer service, lead generation, billing, or operations, our professionals are looking to build a long-term career with your team, not just fill a temporary seat.
Frequently Asked Questions
Don’t see your question? Talk with our team.
We place customer service representatives, dispatchers, project coordinators, administrative assistants, and billing specialists, with more roles available on request.
A traditional answering service splits agents across many client businesses. Vivaro places one dedicated team member who works only for your company.
Yes. We can build coverage designed to absorb a sudden spike in calls without dropping routine scheduling and billing work.
Our nearshore model is designed to support collaboration with U.S.-based businesses through time-zone alignment and real-time communication.
El Salvador offers a highly educated, bilingual workforce familiar with U.S.-based business environments and customer service standards. Combined with nearshore time zone alignment and cost efficiency, it’s a strong location for building a reliable remote team for roofing companies.
Yes. Vivaro supports both individual hires and multi-hire scaling, helping roofing businesses grow their remote teams efficiently and consistently as demand increases.
No upfront cost. You pay when your hire starts.
No obligation. Just a conversation.
