Home Services: Plumbing
Vivaro Nearshore provides administrative, customer service, and operations nearshore staffing for plumbing businesses. Build a reliable remote team with bilingual professionals who answer calls, manage dispatch, and follow up on leads. Hire dedicated professionals who learn your business, not rotating agents.
We understand the problem
Scheduled work across multiple job sites and property managers
Emergency and routine calls competing for the same schedule
Technicians answering phones instead of staying on the truck
Quotes that go without follow-up
Invoices and late payments slowing cash flow
Scheduling conflicts that affect jobs
How Vivaro helps
We help plumbing companies keep calls, schedules, and billing running smoothly as job volume grows, so technicians stay on the truck instead of on the phone.
Build and adjust daily schedules around emergency and routine calls. Coordinate routing so technicians spend less time between jobs. Confirm appointments and send reminders to reduce no-shows. Flag scheduling conflicts before they affect a job.
Answer inbound calls and texts in English and Spanish. Walk customers through service options, repair vs. replacement, and next steps. Book and confirm maintenance, repair, and installation appointments. Handle routine questions so crews stay focused on the job.
Prepare and send invoices for completed jobs. Track outstanding balances and follow up on late payments. Reconcile payments against completed work orders. Maintain accurate customer and job records in your system.
Respond to new leads quickly across calls, forms, and messages. Qualify prospects before booking an estimate. Follow up on open quotes. Keep the estimate calendar full and up to date.
Dependable professionals, integrated into your team.
Answers calls, books jobs, and keeps your schedule full so leads don’t end up in voicemail.
Key responsibilities
Builds tech schedules, coordinates routing, and keeps crews moving so no job sits waiting.
Key responsibilities
Qualifies new prospects and follows up fast, keeping a steady flow of booked estimates in your pipeline.
Key responsibilities
Handles invoicing, payment follow-up, and account reconciliation so your revenue keeps moving without the admin load.
Key responsibilities
We also place appointment setters, service coordinators, administrative assistants, project coordinators, and operations coordinators. Don’t see the role you’re looking for? Let’s talk.
Why nearshore
Plumbing companies need coverage that keeps pace with emergency calls, not a shared receptionist juggling a dozen other businesses. We connect plumbing companies with administrative and customer support staff in U.S.-aligned time zones, without the overhead of adding every role locally.
Our team members work onsite from our offices in El Salvador, supporting U.S.-based clients in full-time roles focused on stability and professional growth.
Frequently Asked Questions
Don’t see your question? Talk with our team.
We place customer service representatives, dispatchers, appointment setters, service coordinators, and billing specialists, with more roles available on request.
A traditional answering service splits agents across many client businesses. Vivaro places one dedicated team member who works only for your company.
Our nearshore model is designed to support collaboration with U.S.-based businesses through time-zone alignment and real-time communication.
Vivaro supports hiring, payroll, compliance, and long-term team support as part of its staffing model.
El Salvador offers a highly educated, bilingual workforce familiar with U.S.-based business environments and customer service standards. Combined with nearshore time zone alignment and cost efficiency, it’s a strong location for building a reliable remote team for plumbing businesses.
Yes. Vivaro supports both individual hires and multi-hire scaling, helping plumbing businesses grow their remote teams efficiently and consistently as demand increases.
No upfront cost. You pay when your hire starts.
No obligation. Just a conversation.
